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Return Policy

Last Updated: Sep 13 2018

 

Returns
All defined terms used below shall have the meanings set forth in our Terms and Conditions. See www.needyah.com/terms.

Needyah.com only sells top of the line products and we offer a 100% satisfaction commitment to our customers with 30-day Money Back Guarantee. If for any reason within the first 30 days after your purchase you are not completely satisfied with your order, send it back to us using our defective product guidelines below:

If your product is defective within 30 days of purchase, we will replace it as soon as possible. We request that all customers keep their original packaging for potential re-shipping of the unit.


Please review the following guidelines for defective product returns:

  • To initiate a return, please Contact us by email at returns@needyah.com. We require a receipt or proof of purchase to accompany your return.
  • We will create an official RA (Return Authorization) for your defective product that will get your replacement unit shipped out to you.
  • Upon receipt of the returned unit, we will send the customer a replacement unit FOR ALL RETURNS.

Other than a defective items, the products must be in new, unused condition contain all materials pieces, and original packaging.

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.

DO NOT RETURN ANY ITEMS PRIOR TO RECEIVING A RETURN AUTHORIZATION.
All returned merchandise will require a RA (return authorization) via email.

Shipping

You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable.

If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.

Refunds and Exchanges 

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item or another remedy that we determine in good faith is appropriate in the circumstances. 

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

General

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

Product returns for any reason other than manufacturer's defect are subject to a 20% restocking fee.